I received an e-mail today telling me that a customer has requested a “chargeback”
on a purchase from last October!!! What?!… how does that happen?!
The folks at The Square notified me to see if I wanted to dispute the “charge-back.”
They’ve already taken the money out of my account – and I need to dispute it if I expect
to get the money back. Of course I said yes… let’s dispute!!!
The customer purchased $110.78 during “ART DETOUR” way back on October 8, 2011.
One wall pocket vase & three votive candle holders. She picked what she wanted & seemed
pleased with her purchase. I have not heard anything from her since. Until today.
So I sent the folks at The Square a couple photos of the actual credit card slip to “prove”
that she signed for the charge, as well as furnished her phone number.
I still don’t quite understand how she can have her pottery for over three months
and then try to get her money back?! So she gets her money and I get nothing?!
I didn’t see anywhere that I would get my pottery back. It all seems a little odd to me!
Has anyone else had a situation similar to this with The Square?!




















